FAQ

Open a product page, add the item to Inquiry, and submit your contact details with target quantity, destination, and any OE reference numbers. Our team will review the request and reply with availability and next steps.

Yes. Send the OE number, existing part number, product photos, or vehicle information. We will compare the reference against catalog data and confirm the recommended replacement where possible.

Starter motors and alternators are the core product range. The catalog may also include related references for solenoids, regulators, and selected replacement programs.

Yes. A spreadsheet with SKU, OE number, brand, voltage, application, and estimated quantity helps us return a cleaner match list and quotation.

OE numbers usually come from the vehicle or equipment manufacturer, Lester numbers are common aftermarket cross-reference identifiers, and replacement numbers may come from suppliers or service catalogs. Sending all available numbers helps confirm the correct product family.

Yes. Send clear photos of the label, connector, mounting side, pulley or drive side, plus the vehicle or equipment application. Partial numbers can still be useful when paired with physical details.

Include product SKU or OE number, quantity, destination country, expected delivery window, application details, and any quality or packaging requirements.

We can support common export options such as express, air freight, sea freight, or freight-forwarder pickup depending on order size and destination.

Neutral packaging and selected custom packaging requests can be reviewed during quotation. Minimum quantities and artwork requirements may apply.

Yes. Provide the forwarder address, contact person, phone number, and any warehouse receiving rules before shipment arrangement.

Standard commercial documents can be prepared according to the order terms. Please confirm document requirements before production or shipment.

Warranty terms depend on product category, order agreement, and usage conditions. Keep purchase records, installation notes, and photos for faster review.

Send the product SKU, batch details, issue description, photos or videos, and installation context. We will review the evidence and propose a practical resolution.

Sample requests can be reviewed by SKU, application, and available stock. Sample cost and shipping method will be confirmed during quotation.

Yes. Share OE numbers, specifications, photos, application information, and current supplier references so we can reduce mismatch risk before quotation.

Contact sales@crankvia.com with your order reference, product SKU, and issue details. This helps the team route the case quickly.