Privacy Policy

When you submit a form or contact us, we may collect the information you choose to provide.

Crankvia uses collected information to respond to inquiries, provide product matching support, prepare quotations, manage business communication, improve website content, prevent misuse, and comply with legal or accounting obligations.

Uploaded attachments are used only to understand and respond to the related business inquiry, such as confirming product photos, OE references, fitment details, or quotation requirements.

We do not use contact form information to create a public profile, publish your email address, or operate a consumer account system.

Where applicable privacy law requires a legal basis, Crankvia processes inquiry information to take steps requested by you before entering into a business relationship, to pursue legitimate B2B communication interests, to comply with legal obligations, or with your consent where required.

You may withdraw consent or object to certain processing by contacting us, subject to legal, contractual, and recordkeeping requirements.

Crankvia may use Google Analytics 4 or a similar analytics tool when enabled to understand page views, product navigation, contact clicks, and inquiry submission events.

Analytics events should not include personal information such as names, email addresses, phone numbers, WhatsApp numbers, full inquiry messages, attachment names, or attachment URLs.

Hosting, security, or network providers may process technical logs or use strictly necessary technologies to deliver pages, maintain security, prevent abuse, and diagnose errors.

If Crankvia later adds advertising pixels, chat widgets, embedded media, or third-party form services that use cookies or similar identifiers, this policy should be updated before launch of those features. A consent banner may be required for some regions.

Crankvia does not sell personal information from contact form submissions.

We may share information with personnel, affiliates, suppliers, logistics partners, IT hosting providers, email providers, CRM or form processing providers, professional advisers, or authorities when needed to respond to your request, operate the website, fulfill business communication, or comply with law.

Because Crankvia works with international buyers and service providers, inquiry information may be processed in countries other than your country of residence.

Where required, Crankvia will use appropriate safeguards for international transfers, such as contractual commitments or other mechanisms recognized by applicable law.

Crankvia keeps inquiry and communication records only for as long as reasonably needed for the purposes described in this policy, including responding to the inquiry, managing business relationships, resolving disputes, maintaining security, and meeting legal, tax, accounting, or compliance requirements.

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, objection, withdrawal of consent, or information about how personal information is used or shared.

To make a privacy request, contact sales@crankvia.com. We may need to verify your identity or business relationship before acting on a request.

The website is intended for business users and is not directed to children. Crankvia does not knowingly collect personal information from children through this website.

Crankvia may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised update date.

Questions or privacy requests may be sent to sales@crankvia.com.